Shipping & Delivery

At Cerella, we are committed to ensuring your order reaches you safely and efficiently. Please review our shipping information below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotional events, or holidays, processing times may be slightly extended. We appreciate your patience and understanding.

Shipping Time

Estimated delivery times are as follows:

• Domestic Shipping: 3–7 business days
• International Shipping: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, and courier availability.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking details, allowing you to monitor your package in real time.

Shipping Fees

Shipping charges are calculated automatically at checkout based on your shipping destination and the selected shipping method.

Delays & Lost Packages

While we strive to ensure timely delivery, Cerella is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or incorrect shipping information provided by customers.

If you believe your package is lost or significantly delayed, please contact our support team, and we will do our best to assist you.

Contact Us

If you have any questions regarding shipping or delivery, please feel free to contact our customer support team. We are always happy to help.